Frequently Asked Questions
The health and safety of our passengers, partners, and employees is our top priority. We follow the guidance provided by the CDC and local health departments. In addition, we promise to do all that we can to keep our employees, customers, and the community safe - all while delivering you the best experience we can.
CLEANING PROCEDURES: All vehicles are thoroughly cleaned before and after each job. Hand sanitizer is provided for your use in our Sedans & SUVs.
EMPLOYEES: While no longer required by law, for your peace of mind, our chauffeurs will continue wearing masks until further notice. We have instructed all employees to seek medical attention immediately if they feel unwell, and we do not allow sick employees to report for work under any circumstances. All of our chauffeurs are fully vaccinated against COVID-19.
WHO CAN TRAVEL WITH US: You may not travel with us if: 1) You have any of these symptoms that are not caused by another condition: Fever or chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, Recent loss of taste or smell, Sore throat, Congestion, Nausea or vomiting, Diarrhea; 2) Within the past 10* days, you had contact with anyone that you know had COVID-19 or COVID-like symptoms (contact is being 6 feet (2 meters) or closer for more than 15 minutes with a person, or having direct contact with fluids from a person with COVID-19 (i.e being coughed or sneezed on)); 3) You or someone in your household had a positive COVID-19 test for active virus in the past 10* days; 4) You or someone in your household has been tested for COVID-19 and you are still waiting for the results; 5) Within the past 10* days, a public health or medical professional told you to self-monitor; self-isolate, or self-quarantine because of concerns about COVID-19 infection; 6) You do not pass CDC COVID-19 Screening.
*5 days if following Revised CDC Guidance.
ADDITIONAL RULES/RESTRICTIONS: Masks are no longer required to be worn by our guests; however, you are more than welcome to wear a mask if you choose. In partitioned vehicles, the partition shall remain closed (or mostly closed) at all times. Please review your Reservation Confirmation for additional details.
CANCELLATIONS: EFFECTIVE 11/13/20: UNTIL FURTHER NOTICE, ALL RESERVATIONS ARE FINAL, 100% NON-REFUNDABLE, AND WILL BE CHARGED IN-FULL UP-FRONT AT THE TIME OF BOOKING. NO REFUNDS, IN-HOUSE CREDIT ONLY: With the exception of Fantasy Light Tours, Homecoming/Prom/School Dances, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, President's Day, Memorial Day, 4th of July, and Labor Day: Cancellations greater than three days in advance of scheduled transportation will result in an in-house credit that can be applied toward future travel within one year from the date of cancellation; reservations cancelled within three days of scheduled transportation will not receive an in-house credit or refund. Cancellations for Fantasy Light Tours, Homecoming/Prom/School Dances, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day, President's Day, Memorial Day, 4th of July, and Labor Day will not receive an in-house credit or refund.
Unfortunately, it is not that simple. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff - all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.
As soon as your plans are definite, give us a call at (360) 456-8054 or Contact Us to set up your reservation. You can also make your reservation online. We always suggest as much notice as possible, several days for airport service and at least two weeks for hourly charters.
Seasonal, off-hour, and special events will dictate more notice, so please try to plan accordingly.
If you have an emergency and need immediate service, Contact Us and we will do our best to assist you.
No. In compliance with Washington State Law, all vehicles are strictly non-smoking (this includes marijuana and e-cigarettes). If any passenger smokes in any vehicle, a minimum cleaning fee of $150.00 will apply, plus the cost of repairs for any damage related to smoking.
A 15%-18% Service Charge (essentially the built-in industry-standard gratuity for your chauffeur) is included in the quoted price, however, it's not uncommon for a chauffeur to receive an additional cash tip if you feel they did an excellent job.
Also see (below): What is, Service Charge?
We strongly discourage bringing food as it tends to make a mess (and we would hate for you to be stuck with a cleaning bill). If you do want to bring food, please let us know in advance as food items must be pre-approved. For example, Triscuits with meat & cheese would generally be okay; but ice cream or pizza would not. Please review your Reservation Confirmation for additional details.
Generally, if everyone is 21 or older, yes, but only if you've rented a stretch or super-stretch limousine. Alcohol must be limited to a reasonable amount. Please review your Reservation Confirmation for additional details.
No. Washington State Law does not allow any limousine company to pre-stock, provide, or sell alcohol, however, we are more than happy to stock the vehicle with your alcohol when we arrive to pick you up (see, "Can I bring alcohol?" for additional details).
No. For your safety, we do not allow coolers (soft or hard sided) in the passenger compartment of the vehicle and they must be placed in the trunk or up front with the driver (there is space up front where the front passenger seat goes (it's been removed)). We are more than happy to stock (and of course restock) the vehicle with your beverages from your cooler during your ride. Please do not put ice in soft sided coolers as they tend to leak.
Most pickups at Seatac Airport are Curb Side (your Reservation Confirmation will say, *Curb Side). Just turn your cell phone on when your flight lands and wait for the call from your chauffeur (you do not need to call our office when your flight lands). Follow the signs to Baggage Claim. Once you have your bags (if you checked any), exit one of the doors to the curb. Then, return the call to your chauffeur and let them know what door you are waiting at (each door is numbered... the door number is above the door). Give us about 5 minutes to circle around. All of our vehicles have a license plate that begins with, OLMPIC, followed by a number. Please Note: If you are not traveling with a cell phone, we will need to meet you in the Terminal (see, Meet & Greet, below).
Yes. If you would like us to meet you, are not traveling with a cell phone, or would like assistance with your luggage, we are more than happy to meet you in the Terminal at Baggage Claim. Please follow the signs to Baggage Claim where you will find one of our friendly chauffeurs holding a sign with your last name. We will meet you near the exit of the escalator (in the baggage claim area of the main terminal) for the concourse from which you came. There is an additional charge for this service.
No. For your safety, we do not allow luggage in the passenger compartment of the vehicle. For stretch and super-stretch limos, in addition to the trunk, there is also space up front where the front passenger seat goes (it's been removed to allow for extra space for luggage).
We monitor all flights arriving at Seatac, Portland, and Snohomish County (aka Paine Field) airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (i.e. you are bumped to a different flight or you miss your flight).
The Service Charge is essentially the built-in industry-standard gratuity for your chauffeur.
You are more than welcome to give them an additional cash tip if you so desire.
Also see (above): Should I tip my chauffeur?
STC is an acronym for, Surface Transportation Charge; it's similar to a fuel surcharge, however STC is a more accurate description. It's intended to help cover increased or fluctuating vehicle operating costs (i.e. fuel, insurance, etc) without having to continuously increase/adjust our base rates.
Typically, charges for additional time are billed in 30 minute increments, and are rounded up to the nearest half-hour. Please review your Reservation Confirmation for additional details.
Also see (below): What happens if my reservation runs late or past the scheduled end time?
No. We guaranteed you the vehicle and driver for that block of time and we could not rent it to anyone else because of that. It is important to book the car for the block of time that you reasonably believe you will need.
For certain reservations, we will authorize your credit card about 24 hours in advance of your reservation (just like a hotel or car rental agency does). An Authorization is not a charge to your credit card, however, in the event of additional charges (i.e. additional time), we will charge those charges against the Authorization, if not, the Authorization will simply expire. Please review your Reservation Confirmation for additional details.
Please Note: The bank that issued your credit card determines the speed at which they post transactions to your account, the length of time they hold the authorization open, and how they handle the reconciliation of charges against authorizations, therefore, you will have to contact your bank for answers to those questions.
No. You will only be charged a cleaning fee if the vehicle requires "deep cleaning" or carpet cleaning (i.e. vomit, champagne bottle explosion, smoking). If it's more than "normal" cleaning, then there will be a cleaning charge. Everyone wants a clean car (that doesn't smell from the prior night's wild party), and this is the only way we can offer competitive rates. Please review your Reservation Confirmation for additional details.
We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.
The rate you were quoted is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please Contact Us or call our accounting department at (360) 456-8054, Monday - Friday, 9AM - 4PM, to review your charges. You can also log in to your account to review your trips and charges. Your username is your email address.
Our primary service area is the Olympia, Tacoma, and Seattle area. This includes Olympia, Lacey, Tumwater, Yelm, DuPont, Shelton, Ocean Shores, Federal Way, Tenino, Steilacoom, Fort Lewis, Lakewood, Puyallup, Graham, Centralia, Chehalis, Sea-Tac, and everywhere else in between.
Common Destinations & Venues Include: Alderbrook Resort, Little Creek Casino, DoubleTree Hotel, Olympia Airport (KOLM), Tacoma Dome, Lumen Field (formerly Safeco and Centurylink), and Climate Pledge Arena (formerly Key Arena).
Absolutely! We will go where ever you need us to travel.
Yes. Please Contact Us for additional details.
Sometimes, however, in most cases, minimum hourly rental terms will apply. Keep in mind there are many advantages to renting the vehicle from start to finish rather than just a pick-up and drop-off arrangement, especially for special events and special occasions. For example, you have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle and the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle for you during the specified rental period.
There may be instances where a transfer service is possible (with the exception of peak demand dates and events). A transfer is basically a direct, one-way pick up and drop, at a set time. Keep in mind, wait time, extra stops, and additional driving around are not calculated in the pricing and would add to the cost of the ride (or would revert to hourly if extensive). It is best to review all details at the time of reservation to determine what type of service will best fit your needs.
Because decorating the vehicle can cause damage to the limousine (i.e. scratched paint, damaged tint), unfortunately, we do not allow our vehicles to be decorated, however, upon advance request, we do have Just Married signs that we can supply free of charge.
Generally, stretch and super-stretch limousines are stocked with ice, bottled water, and pop; they also have champagne flutes, rock glasses, a cork screw, and a bar towel. Please keep in mind this can vary depending on the vehicle and occasion. Occasionally, we will remove some or all of the glassware (i.e. small children by themselves). Please review your Reservation Confirmation for additional details.
Generally, if your event runs late, this is not a problem, however, it is subject to our availability, therefore, when making your reservation, it is important that you reserve the block of time that you reasonably believe you will need. If we have the car booked for another event following your rental, we may not be able to accommodate the extra time. If this is the case, your chauffeur will let you know.
Also see (above): How much does it cost for extra time?
Yes and No. Limousines must be pre-arranged; in other words, when you make your reservation, you make that reservation for a certain event, going certain places, for a certain amount of time. We need to have an Itinerary in advance (It doesn't have to be exact. It's okay to tell us you are not exactly sure, but have it narrowed down to A, B, or C.). So, in answer to the question: Yes, when you make your reservation, you can make it what you want.
However, pricing and service are based on many factors including your anticipated Itinerary and use. Any deviation must be within the scope of the original reservation. Depending on the request, it may or may not result in additional charges.
If it is something that is outside the scope of the original reservation, we might not be able to accommodate it. This is why it is important to provide us with an accurate Itinerary in advance.
Yes. Although Washington State Law does not require the use of car or booster seats in vehicles licensed as limousines, customers are encouraged to provide their own car seats or booster seats. If you do not have one, you may reserve one of our booster seats for $10.00 per seat (we only offer booster seats, we do not offer baby seats). If you require one of our booster seats, please speak with a Customer Service Representative prior to the date of your transportation.
Once you are dropped off, your chauffeur will park the limousine near by (typically, within a few blocks). When you are ready to go, please give your chauffeur a 10-15 minute "heads up", and we will pull around to pick you up. Please note, some locations do not allow us to park directly in front of the venue to pick you up; if that is the case, we will park as close as possible.
Your chauffeur will be wearing a smartly pressed black suit, white dress shirt, and black tie. They will be professional and well groomed.